Refund policy

Return & Refund Policy

At our store, customer satisfaction is very important to us. We aim to provide high-quality products and a smooth shopping experience.

Returns
If you receive a damaged, defective, or incorrect item, you may request a return within 7 days of receiving your order. To start a return request, please contact our support team with your order number and clear photos of the issue.

Eligibility for Returns

  • The item must be unused and in its original condition.

  • The product must be returned with original packaging (if applicable).

  • Return requests must be made within 7 days of delivery.

Non-Returnable Situations

  • Items that have been used, damaged by the customer, or altered.

  • Requests made after the return period has expired.

Refunds
Once we receive and inspect the returned item, we will notify you about the approval of your refund. If approved, the refund will be processed within 5–7 business days.

For Cash on Delivery (COD) orders, refunds may be issued through bank transfer, Easypaisa, or JazzCash.

Exchanges
If you receive a defective or wrong product, we may offer a replacement or exchange, depending on product availability.

Shipping Costs
In cases where the product is damaged, defective, or incorrect, we will cover the return shipping costs. For other return requests, the customer may be responsible for the shipping charges.

Contact Us
If you have any questions regarding returns or refunds, please contact our support team. We are always happy to assist you.